Information for Citizens

All local authorities and service providers are conscientious that their citizens have fair and equal access to the services they provide. Therefore, if one (or more) of the options below is applicable to you:
English is not your first language;
You want to talk to the Council about something; or
You have received a letter or document from the council that you do not understand

Then you may request an interpreter/translation (or other language service) in order to help you access or understand the availability of services; this includes getting documents translated into the language of your choice.

For the citizens of Luton (specifically) this means that you can visit Luton Borough Council’s main reception area (Customer Services) and a member of staff will be able to arrange an interpreter or advise on translations. You can contact Luton Borough Council on 01582 546000 or via the Luton Borough Council website.

If you have a query then please ask someone who speaks English to call the Luton Interpreting and Translation Service (LITS) on 01582 415 015 or email and a meeting with an interpreter or translation can be arranged, as required.

Translations & Interpreters for Citizens

Luton Interpreting & Translation Service (LITS) is directly accessible to all citizens. If you need to book an interpreter or require personal or official documents translated and certified for official use for example birth, marriage, divorce, death, academic certificates (or any other type of document) from your community language into English then please contact LITS directly for further information and charges.

Information for all Customers

LITS has been helping businesses and organisations to break down language barriers by providing trained interpreters and quality translations for many years. Regardless of where you are located in the UK, if you are a business, organisation, establishment etc, then your need will be to ‘speak your client’s language’. LITS can help you to communicate more efficiently and effectively with your client(s) whose first language is not English. An interpreter or translation (or other language service) will empower your client(s) to make choices and access the services they need.

About Us

Luton Interpreting and Translation Service (LITS) is an established, trusted, sustainable and resilient language service (with over 25 years of experience).


Corporate Member of the Institution of Translating and Interpreting
Member No. 18450

Opening Hours

Monday – Friday :
8am - 6.30pm

Open to the public from :
9am - 5pm

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